For legitimate deposit services, simply transfer funds directly to the recipient’s address to complete the transaction.Other scam cases Case 1: Leaking your wallet mnemonic/private key to a scammer Scammers may ask users to share their screens under the pretense of offering investment guidance, low-price product deals, or private crypto trading. They then instruct users to create a wallet and, through step-by-step guidance, trick them into revealing their seed phrases or private keys.

Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.

Once our team has assessed your submission, we will update your case via the ticket centre. Review timelines vary depending on the verification required. Note: if you submitted information more than 48 hours ago and have no update, contact OKX Support and provide your ticket number for a status check.How long does a review take? Review timelines vary depending on the nature of the restriction and the complexity of your case.

Another edge case may occur when a repayment is marked as successful, but a very small amount of the borrowed crypto remains unpaid due to trading fees applied during the order. In this case, simply initiate another repayment using collateral to settle the remaining amount. If you're wondering how Flexible Loan works, you can learn more here.

In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.

Our customer support team strives to handle all your disputes with care, but we'll need some processing time to review your case. The resolution of the case depends on the response of both buyer and seller. Also, the more relevant information you provide, the faster we can handle your case. Please allow up to 24 hours for the team to respond to your case.How can I raise a dispute in P2P Trading?On the app Head over to the canceled order page and select the Need help?

For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4. Return to your Web3 wallet, select Send > select crypto and network Select send in your Web3 wallet 5. Paste the deposit address you copied from your exchange account Paste your deposit address 6.

Due to market fluctuations and factors like market depth, in some cases when the market experiences extreme volatility, our system may be unable to close copy trade positions due to price limit rules or other factors. In these cases, we’ll notify copy traders by email and in-app notification to manually close their position.

We will escalate your case to the appropriate team and notify you through your ticket as soon as the change has been completed.4. Is OKX still the same platform?

In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.

In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings. These restrictions help: Discourage suspicious funds from entering the platform; Lower the risk of bank accounts being frozen; and Enhance overall user asset safety.How can I tell if my order is subject to T+N protection?

In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.

If the buyer is unresponsive or refuses to cooperate, the seller may report the case to law enforcement agencies. The seller bears full responsibility in regards to the release of crypto without verifying full payment, which is crucial in maintaining the integrity of the transaction. OKX is not responsible for any resulting losses and can not guarantee the recovery of outstanding funds. 4.

In this case, we recommend contacting the official TRON blockchain team as soon as possible for assistance.What happens after my TRON wallet permissions are transferred? Once wallet permissions are transferred, you lose administrator control over the address. As a result: You may be unable to initiate transfers.

In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.